Payment and Refund Policy
Last updated: 3 November 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and related services offered through glameryzo. The site provides an informative resource dedicated to audiovisual production excellence, covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It covers digital course access, enrolment fees, and any associated materials provided in electronic format. This policy governs transactions made by customers in the United Kingdom and explains how payments are handled, when contracts are formed, and the circumstances under which refunds may be available.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the site are in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing rate where applicable under UK law. Any additional charges, such as payment processing fees or currency conversion costs for international cards, will be shown clearly before you complete your purchase. glameryzo reserves the right to adjust prices at any time, but changes will not affect orders already placed and confirmed. Promotional discounts are applied at the time of purchase and are subject to the terms stated at the point of sale.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and other secure payment options displayed at checkout. All payments are processed through authorised third-party providers that comply with UK payment standards. Payment authorisation occurs immediately upon submission of your order details. glameryzo does not store full card details. Security measures include encryption and compliance with the Payment Card Industry Data Security Standard. If a payment fails authorisation, you will be notified and given the opportunity to provide alternative details.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Once you submit your order and payment details, you will receive an email confirmation containing your order reference and course access instructions. A binding contract is formed when glameryzo sends this confirmation email. Until that point, your order is treated as an offer that we may accept or decline. Access to digital course content is granted immediately upon successful payment confirmation unless otherwise stated.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of the date the contract is formed. For digital content, this right ends once you begin downloading or streaming the material. You must notify us of cancellation in writing within the cooling-off period. If you cancel within this time and have not accessed the content, you are entitled to a full refund.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations made within the 14-day cooling-off period where no substantial access to course materials has occurred. Refunds are not available after this period or once you have started using the digital content. Promotional offers, partially completed courses, and any customised materials are non-refundable. Technical issues caused by your own equipment or internet connection do not qualify for refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order reference, full name, and reason for the request. Include any supporting information such as screenshots of access issues. Requests must be made in writing and received within the applicable time limits. We will acknowledge receipt within two working days and provide further instructions if needed.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receiving your request, glameryzo will review the details against this policy. You will be notified of the decision by email within 10 working days. If approved, the refund will be processed. If rejected, we will explain the reasons and outline any appeal options. Decisions are final once communicated.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are returned to the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may extend this to fourteen days. You will receive confirmation once the refund has been issued. Currency conversion charges applied by your bank are not reimbursable by glameryzo.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Because the courses consist of digital content, the 14-day cancellation right ends as soon as you access or download materials. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers cannot be combined with refunds and are subject to separate expiry rules. Access to services such as live webinars included in a course ends upon cancellation.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
If a payment fails, access will be withheld until a successful payment is received. Duplicate charges will be investigated and refunded automatically where verified. Chargebacks must be raised through your card provider, but we encourage you to contact [email protected] first. Suspected fraudulent activity may result in immediate account suspension and reporting to relevant authorities under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. You retain the right to remedies for faulty digital content or services. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, contact [email protected] or +44 (0) 1344 649400. glameryzo may update this policy from time to time. Changes will be posted on this page with a new last-updated date. Continued use of the site after changes constitutes acceptance of the revised terms. Our address is 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, UK.